Privacy & Cookie Policy

Privacy Policy

This Privacy Statement governs the manner in which Linwoods collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.linwoodshealthfoods.com website (“Site”).

Linwoods is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of data protection legislation in the UK.

The purpose of this statement is to explain to you what personal information we collect and how we may use it.

  1. Personal information

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our site, make a purchase, subscribe to our newsletter, submit a contact form or competition entry form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information.

When you make a purchase from www.linwoodshealthfoods.com any information you submit – for example: your name, email address and payment are totally safe and secure. Linwoods complies fully with all applicable Data Protection and consumer legislation and we’ll treat all your personal information as fully confidential.  Any data we collect is used to fulfil your order, improve our products and services and, if you have opted in to receiving, send you Linwoods promotional emails to the email address submitted.

To receive details of, to rectify or to request erasure of the personal information we store about you, please contact us using the methods outlined below.

  1. Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the User country, browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

  1. How we use collected information

Linwoods collects and uses Users personal information for the following purposes:

  • To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

  • To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service e.g. to send transaction confirmation emails.

  • To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.

If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information etc. We may also invite Users to participate in surveys or programs, or to notify you about special events. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

  1. How we protect your information

We understand that the security of your personal data is important. We make our best efforts – and require the same from any service provider and/or third party processor processing Personal Data on our behalf and under our instructions – to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure. We have implemented a number of security measures to help protect your personal data. For example, we implement access controls, use firewalls and secure servers, and we encrypt personal data.

However, no electronic transmission or storage of information is 100% secure. Therefore, despite the security measures that we have put in place to protect your Personal Data, we cannot guarantee that loss, misuse, or alteration of data will not occur.

  1. Links to Other Sites

Users may find content on our Site that links to third party sites. These linked sites are independent and therefore adhere to separate policies; therefore Linwoods has no responsibility or liability for content delivered on these platforms.

  1. Changes to this Privacy Statement

Linwoods has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

  1. Your rights

Where we process your personal data, you are entitled to a number of rights and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights via our contact page.

  • The right to access your personal data and correction

You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us.

  • The right to data portability

Your personal data is portable. This means it can be moved, copied or transmitted electronically. However, this right only applies where:

– The processing is based on your consent;

– The processing takes place for the performance of a contract;

– The processing takes place by automated means;

If you wish to exercise your right to data portability, please contact us.

  • The right to deletion of your personal data

You have right to request that we delete your data if:

– your personal data is no longer necessary in relation to the purposes for which we collected it; or

– you withdraw the consent that you had previously given us to process your personal data, and there is no other legal ground to process that personal data; or

– you object to us processing your personal data for direct marketing purposes; or

– you object to us processing your personal data for Linwoods’s legitimate interests (such as improving overall user experience on websites);

– the personal data is not being processed lawfully; or

– your personal data needs to be deleted to comply with the law.

If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements.

If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it. For direct marketing purposes, we will delete, destroy or permanently de-identify your personal data 3 years after the latest contact with you, unless shorter or longer retention periods apply under applicable law.

  • The right to restriction of processing

You have the right to restrict the processing of your personal data if:

– you do not believe the personal data we have about you is accurate; or

– the personal data is not being processed lawfully, but instead of deleting the personal data, you would prefer us to restrict processing instead; or

– we no longer need your personal data for the purposes we collected it, but you require the data in order to establish, exercise or defend legal claims; or

– you have objected to the processing of your personal data and are awaiting verification on whether your interests related to that objection outweigh the legitimate grounds for processing your data.

If you wish to restrict our processing of your personal data, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements.

  • The right to object

You have the right to object to the processing of your personal data, for which you can contact us at any time.

  • The right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint directly with the supervisory authority (https://ico.org.uk) about how we process personal data.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at info@linwoods.co.uk or write to us at Linwoods, 190 Monaghan Road, Armagh, N.Ireland, BT60 4EZ

This privacy statement was last updated on May 22nd  2018.

 

Cookie Policy

A cookie is a small file that is stored on your computer, which allows us to improve the quality of your visit to our Site.

They don’t do anything i.e. they are not executable code and can only be read by you and the website that created them. You can view and edit the cookies on your computer like any other text file using a text editor (the contents are usually just strings of unique identifiers and date/timestamps). The website that created the cookie can read the contents when you are at their website.

Cookies are widely used across the internet: you may have hundreds of cookies on your computer at any one time. Each browser has its own set of cookies so, if you run multiple browsers, you will have multiple sets of cookies on your computer.

This site uses two types of cookies: session cookies, which are deleted from your computer when you close your web browser; and persistent cookies, which remain on your computer until they are deleted, or until a specified expiry date/time.

None of the cookies we use store any personal information about visitors to our site, however they may store information (such as a unique identifier) that enables a cookie to be linked to data we already store.

We use Google Analytics to generate reports on visitors’ use of this web site, which relies on a number of persistent and session cookies. More information about the cookies used by Google analytics can be found here: http://developers.google.com/analytics/resources/concepts/gaConceptsCookies

Google’s privacy policy is available here: http://www.google.com/privacypolicy.html

Most browsers allow users to control which cookies are accepted and to delete existing cookies. Please refer to your browser’s ‘Help’ function for further instructions. Refusing to accept cookies will, in many circumstances, have a negative impact upon the usability of a web site.